How to place a Full Service Shopping and Delivery service order 

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1. Download our app here and create an account using your phone number

2. From the homepage in the dumpling app, scroll down to “Your lists” 

3. Click the plus sign next to “your list” to start a shopping list or click “start a shopping list” (the latter option will only display if you have no previous lists) 

4. Type the store name in the search bar

2. Click the stores icon. It will populate below the search bar once you begin typing. If the store is not already listed in our app, the app will display it as a "custom store". Remember, any store is eligible.  Click the store/custom stores icon below to begin your full service shopping and delivery order. 

3. Begin building your list by choosing "search for items" or "write in an item". All unlisted stores and some listed stores' full inventory list may not be available in the app. If an item you want is not listed in the app, select "couldn't find it? Add it as a custom item" or "write in an item" to shop for any unlisted items.

 

Note: Unless the item is on our list of prohibited items *the list of prohibited items is available on our terms and conditions page), it is eligible to be shopped whether it is listed in the app or not. We appreciate your patience, as the Dumpling app is constantly updating each store's inventory to make this process run smoother. Adding a custom item is easy, only the name of the item is required. Brand specifics and size specifics are optional according to your needs. Pictures of the items are not required. In some instances, your shopper may ask you for a picture or send you a picture to verify that we are getting the correct products. 

 

Product prices in the dumpling app are estimates! Feel free to price check with your shopper during their shopping trip. Before you are charged for the items on your shopping list, your shopper will relate the total cost of your shopping list to you. You will receive a paper receipt for the in-store transaction upon delivery. 

 

4. Once you finish building your shopping list, click the green circle in the bottom right corner or your shopping cart in the top right corner (it will display a red number indicating the number of items you've selected). 

5. Click "estimated total" at the bottom of your screen if prompted. 

6. Click check out. 

7. On the checkout screen, select a delivery date and time, add gratuity if you would like, and enter the delivery address. Then click "summary" at the bottom of this screen. 

8. The summary screen will give you a summary of your delivery day, time, and address. Please review these details carefully to make sure this information is correct. The summary of your fees will be at the bottom of this screen. This includes the service fee, gratuity, and the total cost of the items on your shopping list. Here you will enter your payment method and click "place order" to submit the order. 

 

You're all set! JOJ Delivery will shop and then deliver your items to the delivery address you selected, on the date and within the time frame that you selected. Message us using the text icon in our app with any questions about your order, any changes you want to make, and any delivery instructions. Delivery instructions are important if your front door is difficult to locate, if you or your loved one need the items brought inside, or if you want a note handwritten for a gift order. 

 

All service orders are no contact deliveries unless you request that the items are brought inside or the weather does not permit us to leave the items at the door. We will always knock unless we are instructed otherwise in the delivery instructions. We will snap a time and location stamped photo of the delivery and leave your receipt in the bags. 

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