Terms and Conditions
​
​
​
Prohibited Items & Limitations
​
Items over 50lbs or items that are over 3ft in length/width (for example lumber, furniture, or large area rugs) are not available for delivery. Lottery tickets, live animals, prepaid cards, phone cards, smartphones, cannabis, tobacco products, weapons and munitions, toxic, flammable, and radioactive materials, and drug paraphernalia/equipment are prohibited. The list of prohibited items is subject to change at any time. There is a limit of six cases of bottled beverages and a limit of 10 cases of canned beverages per order. Please make a request prior to placing the order if you would like to order additional cases of canned or bottled beverages. In most cases, we should be able to accommodate.
​
​
How do I cancel my order?
​
If you need to cancel your order, navigate to the order in the dumpling app. Tap on the order and scroll to the bottom to find the Cancel Order button. If you need to cancel, we ask that you do so at least 2 hours before your order is due to be delivered. Orders that have commenced processing are subject to a cancellation fee. “Commenced processing” is defined as the shopper is actively shopping the order or has arrived at the pick up location. To avoid any cancellation fees, please cancel before the shopper arrives at the store or restaurant where the order is placed. Your shopper will let you know when they are on the way. The cancellation fee is the total dollar amount of the service fee for your service of choice. This includes the additional mileage fee on out of area delivery only orders.
​
​
Orders that have already been checked out cannot be canceled. The payment has already been processed on our payment card and on your method of payment. In event that you do not want your order post checkout, you can return the items to the store using your paper receipt.
​
​
"Adult" Purchases
​
Age restricted and “adult” products are available to be shopped and delivered. For these items, the order must be placed directly with your personal shopper, not through the dumpling app. There are restrictions in place on these particular items from our payment processor. If you are already placing an order for groceries, household goods etc and you would like to make an “adult purchase” for items like adult toys or fireworks, that’s perfectly fine! Everything else on your list you would still order through our app, just let your personal shopper know that you want a side order for any age restricted or sexually oriented items. Use the text icon within the app to place these orders or add them to existing orders. Be sure to have your ID handy to scan for age restricted items. These adult purchases will have to be paid for prior to checkout via JOJ delivery’s cash app, PayPal, or Zelle only. If you do not have your valid and non-expired ID upon delivery, age restricted items will not be delivered and will not be refunded. Alcohol is not yet available for delivery, however, it will be available soon under this same premise. All items on all orders with J.O. Johnson Deliveries are kept confidential. All adult purchases will be delivered discreetly in brown paper bags.
​
​
Our App
​
​
​
​
​